Governments that Serve: Innovations that Improve Service Delivery to Citizens
Publication information:
Pedro Farias, Stephen Goldsmith, Maryantonett Flumian, Gustavo Mendoza, Jane Wiseman, Miguel Porrúa, Paula Castillo Paez, Ana Catalina García Alba Díaz, and Gustavo Zanabria. 2016. “Governments That Serve: Innovations That Improve Service Delivery to Citizens”